At Holylume, every order is packed with care by our small family-run team. Many of the pieces we create are chosen for deeply meaningful moments — gifts for loved ones, reminders of faith, or comforting pieces for the home — and we never take that lightly.
We work hard to ship every order as quickly and thoughtfully as possible, while making sure each package reflects the warmth and care behind our brand.
Below is everything you need to know about shipping and delivery.
Order Processing Time
Most orders are processed and prepared within 1–3 business days.
This processing window includes:
Order verification
Packaging
Quality checks
Preparing the shipment for carrier pickup
During holidays, seasonal launches, or high-volume periods, processing times may occasionally be extended slightly. We always do our best to ship orders as quickly as possible.
Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Within the United States
We currently ship throughout the United States and to many countries worldwide.
Orders may be shipped using:
USPS
UPS
FedEx
Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping option.
After shipment, most U.S. orders arrive within:
5–10 business days
Please note that delivery times may vary depending on:
Carrier delays
Weather conditions
Holiday shipping volume
Regional service interruptions
A Note About Shipping Delays
While most packages arrive on time, occasional delays can happen — especially during busy shipping seasons.
Sometimes carriers may miss scans or tracking updates even while the package is still moving normally through their network.
If you ever feel concerned about your tracking status, please contact us anytime at:
We proudly offer international shipping to many countries worldwide.
International orders are typically shipped via UPS or other international carriers, with estimated delivery times of:
7–21 business days
depending on destination country and customs processing.
Please note:
International shipping times can vary significantly
Customs processing delays are outside our control
Duties, taxes, and import fees are the responsibility of the customer
Tracking updates may become limited after the package enters your country
Customs Duties & Taxes
International orders may be subject to:
Import duties
VAT or taxes
Customs clearance fees
These charges are determined by your country’s customs authority and are not included in your order total unless otherwise stated.
If customs fees are refused and the shipment is abandoned or rejected by the recipient, the order may not be eligible for refund.
Unfortunately, we are unable to refund orders refused due to unpaid customs duties or taxes, as carriers often charge significant return and processing fees.
Canadian Shipping Information
Orders shipped to Canada may also be subject to import duties, taxes, customs processing, and brokerage fees.
Please note:
UPS Standard shipping may include additional brokerage charges
UPS Worldwide services often include brokerage fees within the shipping cost
Duties and taxes may still be collected upon delivery
For more information, please contact the Canadian Border Services Agency directly.
Shipping Address Accuracy
Please carefully review your shipping address before placing your order.
Because orders are processed quickly, address changes may not always be possible once fulfillment begins.
If you notice an error, contact us immediately at:
We’re always happy to help and want you to feel supported every step of the way.
Thank you for supporting Holylume. Your support means far more to us than you know, and we’re truly honored to be part of your home, your faith journey, and your meaningful moments.