At Holylume, we are a small family-run business rooted in faith, beauty, and thoughtful craftsmanship. Every piece we offer is selected with care, and every order represents a real person we deeply value.
We truly hope you love your purchase, but we also understand that sometimes things don’t work out exactly as expected. If that happens, our goal is to make the return process simple, kind, and stress-free — treating every customer with the same patience and respect we would offer our own family.
We accept returns within 30 days of delivery.
Unfortunately, after 30 days, we are unable to offer returns, refunds, or store credit.
To begin a return, please contact us first at:
Please include your order number so we can assist you quickly.
Please do not send items back without contacting us first. All returns require authorization before being mailed.
To qualify for a return:
The following items are not eligible for return:
In some situations, partial refunds may be issued if items are returned damaged, worn, or incomplete.
Once you contact us, we’ll provide:
Please:
Once your return arrives, we’ll inspect and process it as quickly as possible.
If you choose store credit:
If you prefer a refund:
At this time, we do not process direct exchanges.
Instead, we recommend:
Because some pieces have limited availability, ordering the replacement item first is often the best way to avoid it selling out while your return is in transit.
If you’re unsure which option is best, just reach out — we’re happy to help.
Email us at support@holylume.com with your order number.
Yes. All returns require an RMA number for proper processing.
Returns must be requested within 30 days of delivery.
Unused, original condition, and original packaging.
Gift cards, sale items, and items returned after 30 days.
Yes, as long as the item meets return eligibility requirements.
We currently do not process direct exchanges.
Some products sell out quickly. Ordering first helps secure inventory before your return is completed.
Yes — if you choose store credit.
For refunds, return shipping costs are deducted from the refunded amount.
We strongly recommend using the label we provide to ensure proper tracking and processing.
Original shipping charges are non-refundable unless the issue was caused by our error.
Usually within a few business days after your return is received and inspected.
Please first check with your bank or card provider. If you still need assistance, contact us and we’ll gladly help.
No worries — simply email us and we’ll resend everything you need.
Yes. Eligible gifts may receive store credit after being returned.
Please email us at support@holylume.com with:
We’ll make it right as quickly as possible.
If you have any questions at all, please contact us at:
We’re always happy to help.
Thank you for supporting Holylume and allowing us to be part of your home, your faith, and your everyday moments. Your support truly means the world to our small business.
May peace and blessing fill your home.